Re: Predictive Dialer Algorithm

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Re: Predictive Dialer Algorithm

Omega Li
I wonder if you can share me the documentation/implementation guides about the predictive dialing algorithm that suggested. 
thank you in advance. 

ic3m0nst3r於 2009年1月14日星期三 UTC+8上午9時10分26秒寫道:
Thanks Jason for the quick reply.

I have the items 4 and 5 on my sleeves right now, it's on production
mode, we are currently running on top of asterisk.

Regarding the item 1, i have documentation/implementation guides to do
so, i have been working for it for the last 2 years now.

On item number 2 however, i am looking at how gnudialer handles
queuing, it's more mature compared to vicidial.

I was hoping we can incorporate all of this, making it generic, in a
sense that it doesn't only run on Asterisk, but on other platform,
just like freeswitch, which i think has better performance.

It's nice to have something back to the community as well.


On Jan 13, 11:29 pm, JasonGoecke <[hidden email]> wrote:

> It is absolutely possible to write a Preditive Dialing module for
> Adhearsion, although it is not trivial. There are really five
> components that would need to be written to do this effectively:
> 1. A dialer, with prediction algorithms
> 2. An Adhearsion based call queuing system (as relying on the Asterisk
> is a no go, as for example Vicidial - [<a href="http://www.vicidial.comhas" target="_blank" rel="nofollow" onmousedown="this.href='\75http%3A%2F%2Fwww.vicidial.comhas\46sa\75D\46sntz\0751\46usg\75AFQjCNHqhyUSAyR92bLJq4aBM6hM692dKQ';return true;" onclick="this.href='\75http%3A%2F%2Fwww.vicidial.comhas\46sa\75D\46sntz\0751\46usg\75AFQjCNHqhyUSAyR92bLJq4aBM6hM692dKQ';return true;">http://www.vicidial.comhas] long ago abandoned the internal Asterisk queue
> for example)
> 3. An agent state tracking system
> 4. A management/reporting GUI
> 5. Reporting
> We of course would welcome a project starting based on Asterisk, as
> this is exactly what the components capability enables which is to be
> announced shortly. Stay tuned and we will come back to you.
> On Jan 13, 12:10 am, ic3m0nst3r <[hidden email]> wrote:
> > Hey guys,
> > Is there anyone out-there that is trying to accomplish a predictive
> > dialer module for adhearsion. Or may be an application related to it?
> > We can start one!

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